Pay as You Go Support
Pay as you go IT supports ideal for those who have an existing IT department that need additional flexible resource, for those with one-off support requirements and for those who aren’t able to commit to a support contract. We understand that some of our clients only need support now and again so there are two options for non-contract support.
Ad – Hoc
Ideal for emergency IT support this service is available to everyone. You will be allocated an engineer qualified to deal with your issue. Priority is given to contract and block booking clients so availability cannot be guaranteed with Ad-Hoc support.Our standard non-contract rates for support services are £90 per hour in office hours and £120 per hour out of office hours.
Block Booking Engineer Hours
This service allows non-contract clients to purchase a block of 10 or more engineer hours at a reduced rate. Clients are allocated the number of hours they have purchased against their record in our systems. As time is used up it is deducted from your allocation. Hours purchased in blocks are charged at £70 per hour during office hours and £90 per hour out of hours. You will receive a statement of time used and time remaining every month.