Techibods Unlimited Remote and Telephone Support

 

Service Overview:

• Unlimited telephone and remote support during office hours (09:00 – 18:00)
• Access to a team of highly skilled and qualified technical engineers
• Unlimited Software Support and ‘how to’ advice and assistance
• Resolution target of 90% of call fixed without a site visit
• Site visits charged at preferential hourly rate
• Out of hours emergency call out service at preferential rate

Techibods Support Desk Service in more detail:

Remote Support:

Unlimited remote support during office hours (09:00 – 18:00)
Users can contact us via email, telephone or Techibods live chat
Techibods remote is a fully secure online remote access service which allows our engineers to connect to the problematic desktop or server, and fix it without having to visit your office.

Remote-Support

SLAs:

15 minute response to support requests
4 hour resolution target to support requests
8 hour onsite target when faults are identified as non-repairable remotely

Site Visits:

Where faults cannot be resolved remotely site visits will be charged at preferential rates. This is £60 per hour in office hours and £90 per hour out of hours in comparison to £90/£120 for non-contract clients.
Our pricing is based on a simple and attractive single cost per device:
£7.50 per workstation (PC/laptop) per month • £80 per server per month • £3.50 per mobile device per month (iPhone, HTC, Blackberry)

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