Techibods Unlimited Remote and Telephone Support


Service Overview:

• Unlimited telephone and remote support during office hours (09:00 – 18:00)
• Access to a team of highly skilled and qualified technical engineers
• Unlimited Software Support and ‘how to’ advice and assistance
• Resolution target of 90% of call fixed without a site visit
• Site visits charged at preferential hourly rate
• Out of hours emergency call out service at preferential rate

Techibods Support Desk Service in more detail:

Remote Support:

Unlimited remote support during office hours (09:00 – 18:00)
Users can contact us via email, telephone or Techibods live chat
Techibods remote is a fully secure online remote access service which allows our engineers to connect to the problematic desktop or server, and fix it without having to visit your office.



15 minute response to support requests
4 hour resolution target to support requests
8 hour onsite target when faults are identified as non-repairable remotely

Site Visits:

Where faults cannot be resolved remotely site visits will be charged at preferential rates. This is £60 per hour in office hours and £90 per hour out of hours in comparison to £90/£120 for non-contract clients.
Our pricing is based on a simple and attractive single cost per device:
£7.50 per workstation (PC/laptop) per month • £80 per server per month • £3.50 per mobile device per month (iPhone, HTC, Blackberry)

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